All items ordered will be shipped out the following Wednesday or Saturday depending on when your purchase was made during the week. Custom orders will take longer to ship due to the nature of the order. Custom bookmarks take two to three days complete, while dog names and personalized items (items with names or initials) take three to four days. Shipping prices vary based on the size and weight or your order and your location.
Returns and Exchanges
If for any reason you or the recipient of an Arrows and Atlases product is unsatisfied with the quality or design, please contact me within 3 days of the item’s delivery and ship the item back to the shop in the condition it was shipped within 7 days for a full refund or exchange.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Exchanges can only occur with items of less or equal value. Should the exchange item be of lesser value than your original purchase, you will also receive the difference via Paypal.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders